Refund & Returns Policy

We want you to be completely satisfied with every DaraLife purchase. If something isn't right, we'll do our best to make it right — quickly and fairly.

What Can Be Returned

✓ Eligible for Refund

Unopened, unused products in original packaging
Wrong item delivered
Damaged or defective product on arrival
Product significantly different from description
Order never delivered (after investigation)

✕ Not Eligible for Refund

Opened or partially used products
Products returned after 7 days of delivery
Products damaged by misuse or improper storage
Premium article access (once unlocked)
Consultation fees (once session is completed)
Donations to humanitarian missions
Change of mind after opening

Timeframe

Refund requests must be submitted within 7 days of confirmed delivery. Requests submitted after this window will not be accepted unless the product is defective or the wrong item was sent.

Once a refund is approved, you can expect to receive it within 3–7 business days, depending on your bank or payment provider.

How to Request a Refund

1

Contact Us

Email daralife.hq@gmail.com or WhatsApp +234 703 805 2812 with your order reference number and reason for return.

2

Provide Evidence

Share a photo or video of the product showing the issue (damaged, wrong item, etc.). This helps us resolve your case faster.

3

Await Review

We will review your request within 2 business days and respond with a decision and next steps.

4

Return the Product (if required)

For physical returns, we will provide a return address. You are responsible for return shipping costs unless the return is due to our error.

5

Receive Refund

Approved refunds are processed back to your original payment method via Paystack within 3–7 business days.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to an error on our part (wrong item, damaged on arrival). If we made the error, we will cover all return shipping costs.

Exchanges

We currently do not offer direct product exchanges. If you would like a different product, please return the original item for a refund (if eligible) and place a new order.

Digital Products & Services

Premium article access, once unlocked and viewed, is non-refundable. Consultation fees are non-refundable once a specialist has responded to your request. If you have not yet accessed a premium article or received a consultation response, contact us and we will review on a case-by-case basis.

Impact Contribution

The 5% impact contribution included in every product purchase is allocated to DaraLife's humanitarian missions at the time of purchase. This portion is non-refundable even if the remaining product purchase is refunded.

Contact for Refunds

Email: dara@daralifewellness.com
WhatsApp: +234 703 805 2812
Response time: Within 2 business days